Institute of Business Logistics and General Management

Institute of Business Logistics and General Management

Collaborative Service Engineering

TitleCollaborative Service Engineering
Publication TypeJournal Article
Year of Publication2003
AuthorsKersten, Wolfgang, Eva-Maria Kern and Thomas Zink
Secondary AuthorsBullinger, Hans-Jörg and August-Wilhelm Scheer
JournalService engineering : Entwicklung und Gestaltung innovativer Dienstleistungen ; mit 24 Tabellen
Pagination351 - 369
Date Published2003///
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